OE_CMS helps both public and private sector organizations track and improve coordination and communication for incoming and outgoing correspondence. The solution allows enterprises to ensure timely responses, track progress and monitor correspondence content through a centralized dashboard for easy access. OE_CMS incorporates incoming and outgoing correspondence into a single, automated, customizable workflow, including reviews and approvals with secure authorized signatures. Customizable forms allow metadata enabled unique tracking and storage from emails, faxes and letters to notes from telephone calls.
· Improve customer service with quick action and informed responses
· Increase productivity and reduce cost through automated processes, increased transparency, and improved response capability
· Reduce risk and assure compliance by eliminating missed deadlines through increased controls
· Guarantee security and privacy of information at all levels of your organization
· Decrease operating expenses by eliminating the need for physical Storage of documents